Returns Policy

ADDRESS FOR RETURN (Refund or Exchange)
Ashtabula NZ -  76A Hillside Road, Wairau Valley, Auckland 0627

 

DOMESTIC POLICY 
Goods purchased through us at www.ashtabula.co.nz must be returned within 30 days of you receiving your purchase for a refund, exchange or credit. Returns received outside of this 30 day period will not be accepted, please keep in mind postage times when returning items to us. 

Please Note: For purchases made during November & December we are happy to extend this period to 25 January the following year (eg a month after Xmas).

At Ashtabula we are happy to refund, exchange or credit items due to change of mind or incorrect fit provided the item is:

  • In unused condition
  • Unwashed
  • Unworn
  • All labels & tags are still attached &
  • Has not been personalised

All refunds are issued in the same payment method used for the initial payment. Items purchased with a gift card, will be issued a new gift card to the value of the return.

Return for a refund must include:

  • A note with your order number, full name and reason for return

Return for an exchange must include:

  • A note with your order number, full name & new product that you would like (style, size or team)

Once your goods have been received at our warehouse, we will inspect and you will receive an email notification of the approval or rejection of your return or exchange. Returns/exchanges are processed within 2 business days of Ashtabula receiving your items.

DEFECTIVE PRODUCT
We at Ashtabula are committed to providing you with quality products and outstanding service. We are happy to offer a refund, exchange or credit items that are deemed defective by us at Ashtabula. The criteria for assessment can include

  • Condition of item
  • Care of product

We do not offer a refund, exchange or credit on any personalised products or sale items, unless the items are deemed defective by Ashtabula.

 

Ashtabula holds the right to refuse any refund, exchange or credit if the item/s are deemed to not meet the above outlined policy.

Have more questions? Shoot us an email at sales@ashtabula.co.nz and we will be happy to help you.